Enhance customer satisfaction through the effective application of the system
What is
ISO 9001?
ISO 9001 is the International Standard for Quality Management Systems, first published in 1987 by the International Organisation for Standardisation (ISO), it is one of the most commonly used management tools across the world.
ISO 9001 is designed to help organisations ensure that they meet the needs of customers and other stakeholders, by having a framework in place that helps ensure consistent quality in the provision of goods and/or services.
This standard uses a process approach and is based on 7 quality management principles, which include having a strong customer focus, the involvement of top management, and a drive for continual improvement.
What is a Quality Management System?
A Quality Management System is a way of defining how an organization can meet the requirements of its customers and other stakeholders affected by its work.
ISO 9001 is based on the idea of continual improvement.
It doesn’t specify what the objectives relating to “quality” or “meeting customer needs” should be but requires organizations to define these objectives themselves and continually improve their processes in order to reach them.
Who is
ISO 9001 for?
ISO 9001 is suitable for organizations of all types, sizes and sectors.
In fact, one of the key improvements of the newly revised ISO 9001:2015 was to make it more applicable and accessible to all types of enterprises.
Smaller companies that do not have staff dedicated to quality can still enjoy the benefits of implementing the standard – ISO has many resources to assist them.
The Benefits of ISO 9001
An ISO 9001 Quality Management System (QMS) will help you streamline your processes, reduce errors, free up valuable management time and improve internal communications. Companies adopting this approach benefit from increased employee morale, improved customer retention and healthier revenues.
In short, through certification to ISO 9001 you demonstrate that your organisation is customer-focused and committed to delivering high quality services.
Here are the top benefits of using the ISO 9001 framework:
1. Increased efficiency
by following industry best-practice and focusing on quality you can reduce costs.
2. Increased revenue:
through the reputation of ISO 9001 you can win more tenders and contracts, and by being more efficient you will also retain more customers and experience more repeat custom.
3. Higher levels of customer satisfaction
by understanding your customers’ needs and reducing errors you increase customer confidence in your ability to deliver products and services.
4. Improved supplier relationships
because ISO 9001 certification ensures best-practice processes are in place which can contribute to more efficient supply chains, certification increases their confidence in your processes.
5. Improved employee moralE
by improving internal communications you ensure everyone works to one agenda
Will it help me increase my profits?
ISO 9001 can help bring financial benefits in a number of ways:
Using ISO 9001 can increase productivity and efficiency, thus lowering the costs of an organisation.
Using ISO 9001 can improve customer experience, resulting in repeat business, increased sales and additional income for your business.
Getting certified to ISO 9001 can enhance your reputation, attracting new customers to your organization.